Shipping Policy

At Grill Genius Store, we’re committed to delivering premium grilling equipment with the same precision you’d expect from a perfect sear. Our shipping and returns policies are designed to give you confidence in every purchase, whether you’re upgrading your backyard setup or investing in professional-grade tools.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Note: Delivery estimates may vary during peak seasons or due to customs processing. International customers may be responsible for customs/duties fees.

Our Hassle-Free Returns Policy

We stand behind our products with a 15-day return window from the delivery date. Here’s how we ensure your satisfaction:

Key Return Details

• Free returns for defective items
• Original packaging required for grills and large items
• Refunds processed within 5 business days after we receive your return

Non-Returnable Items

To maintain quality standards, we cannot accept returns of:

• Custom or special order grills (marked as such on product pages)
• Opened bags of wood pellets or charcoal
• Used grilling tools (for hygiene reasons)
• Final sale items (clearly marked)

Step-by-Step Return Process

1. Initiate Your Return

Contact our customer service within 15 days of delivery:

2. Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number (required for processing)
• Shipping instructions
• Our return address: 3772 Margaret Street, Houston, TX 77022

3. Package and Ship Your Return

For grills and large items:

• Repackage in original boxes with all protective materials
• Include all manuals, accessories, and parts
• Affix the provided return label (for defective items)

Note: Customers are responsible for return shipping costs unless the return is due to our error or defective product.

4. Receive Your Refund

Once we receive and inspect your return:

• Refund method: Original payment method
• Processing time: 3-5 business days after inspection
• Refund amount: Full purchase price minus original shipping costs (unless return is our error)

Special Cases

Exchanges

For size, color, or model changes:

• Follow the standard return process
• Specify “Exchange Request” and your desired replacement in your email
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your item arrives damaged:

• Contact us immediately at [email protected]
• Include photos of the damage
• We’ll arrange free return shipping and expedite your replacement

International Returns

For customers outside the U.S.:

• You may be responsible for customs/duties fees
• Return shipping costs are not refundable
• Please allow extra time for international transit

Now that you know our straightforward policies, fire up your confidence and shop our premium grills and accessories today!