At Grill Genius Store (“we”, “us”, or “our”), we take your privacy as seriously as we take grilling perfection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website geniusgrills.com or purchase our premium grilling equipment. Please read this policy carefully. By accessing or using our site, you agree to this Privacy Policy.

1. Information We Collect

We collect information that helps us deliver the best grilling shopping experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through PCI-DSS compliant systems), and phone number.
  • Device Information: We automatically collect IP addresses, browser type, operating system, and referring URLs to optimize your shopping experience.
  • Usage Data: Information about how you interact with our site, including pages visited, products viewed, and time spent on site to help us improve our grill selection and layout.
  • Cookies and Tracking: Like your favorite rub enhances flavor, cookies enhance your browsing experience (see Section 6 for details).

2. How We Use Your Information

We use your information with the same care we’d use maintaining a premium smoker grill:

  • To process and fulfill orders for our freestanding grills, pellet grills, and grilling accessories
  • To provide customer support for pitmasters worldwide (excluding some Asian countries and remote areas)
  • To improve our website layout and product offerings based on how backyard enthusiasts and professionals browse
  • To send transactional emails (order confirmations, shipping updates) and, with your consent, promotional offers on grilling tools and new products
  • To prevent fraud and enhance security, ensuring your payment details are as protected as our premium grill surfaces

3. Sharing of Information

We treat your data like a secret barbecue recipe – we keep it confidential except in these specific situations:

  • Service Providers: We may share information with trusted partners who help us operate our business (payment processors, shipping carriers, IT support) – all bound by confidentiality agreements.
  • Legal Requirements: If required by law (like a well-done steak), we may disclose information to comply with legal processes or protect our rights.
  • Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset.
  • Aggregated Data: We may share non-personal, aggregated data about grill preferences and shopping patterns for market analysis.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same dedication we apply to crafting durable grills:

  • All transactions are protected by military-grade SSL encryption – the same technology that secures your payment details during checkout
  • We never store your full payment details on our servers (as highlighted in our checkout process)
  • Data is stored on secure servers with limited access, located in the United States
  • We implement industry-standard security measures including firewalls and regular security audits

While we implement these robust measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor their accounts.

5. Your Rights and Choices

You have control over your information, just like you control the heat on your grill:

  • Access and Update: You may review and update your account information by logging into your account.
  • Marketing Communications: You can opt-out of promotional emails by clicking “unsubscribe” in any marketing email or contacting us at [email protected].
  • Data Deletion: You may request deletion of your personal data, subject to legal retention requirements for transactions.
  • Do Not Track: Our site doesn’t currently respond to Do Not Track signals, but we limit tracking as described in this policy.

For any privacy-related requests, contact our customer service team at the email above. We’ll respond within 30 days, just like we’d respond to a question about grill parts or smoker accessories.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Necessary for site functionality (like remembering items in your cart as you shop for grilling tools).
  • Performance Cookies: Help us understand how customers navigate our site (which pellet grills get the most views).
  • Advertising Cookies: Used to show relevant ads for grills and accessories on other sites (you can opt-out through your browser settings).

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect certain features of our site.

7. International Data Transfers

As we ship grills worldwide (excluding some regions), your information may be transferred to and processed in the United States. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We don’t knowingly collect personal information from children, just as we wouldn’t recommend our professional-grade grills for young pitmasters.

9. Changes to This Policy

We may update this policy occasionally, just like we update our grill models. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Grill Genius Store
3772 Margaret Street
Houston, TX 77022
United States
Email: [email protected]

Now that you understand how we protect your privacy, why not explore our collection of premium grills and accessories? Your perfect grilling experience awaits, with security as reliable as our products.